Complete Story


IT Support Specialist


Company KCCI
Position IT Support Specialist
Jobdescription JOB DESCRIPTION

KCCI-TV is looking for an IT Support Specialist. This is an entry to mid-level position providing support for end users and associated systems. This a hands-on position in a mid-sized news-oriented broadcast television environment.

Job Responsibilities:

Windows 10 & 11 installation, configuration, and support

Provide technical guidance and support to end users.

Standard Office 365 software installation/configuration/support

OS & application updates/installation

Browser configuration and support (Edge, Chrome)

Systems deployment – Imaging, Package Deployments

Security Applications – Crowd Strike. Okta MFA

Windows Server OS experience

Remote connectivity

Basic LAN/WAN connectivity experience

Mobile Device Support – InTune / Company Portal

Familiarity with Service Now & ITIL best practices

Active Directory experience in a domain environment

Experience Requirements:

Desktop OS proficiency & understanding

Systems connectivity & functionality

Mobile device management, knowledge, and support

AntiVirus/Malware applications

Advanced troubleshooting / analytical skills

Excellent problem-solving abilities and skill in prioritizing issues

Security awareness & preventative efforts

Qualifications Requirements:

Minimum 2-3 years’ experience in IT

Good analytical & technical problem-solving skills

Must be able to work under pressure in a fast-paced environment with constant deadlines

Good interpersonal and communication skills, positive attitude, team player

Ability to maintain corporate standards, policies, and procedures

May be required to be “on-call” outside of normal working hours


College or Technical School degree preferred

MTA – Fundamentals of IT, MTA – IT Infrastructure preferred
Expdate 04/16/2023

Printer-Friendly Version