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Digital Client Service Specialist


Company KCCI TV

Position Digital Client Service Specialist

Job description Break into the cutting-edge world of digital marketing. KCCI is a multi-platform local media powerhouse. Our passionate team members serve our viewers and clients with world-class content and advertising solutions seen by thousands of consumers every day. We are driven to ensure every news story and every advertising solution will reach consumers wherever they are, and on every screen. As a part of the global Hearst team, based in Des Moines, Iowa, our resources to serve our viewers, clients and employees are best -in-class.

KCCI employees change the world with their work. Our sales team delivers strategic advertising solutions to help local businesses fulfill their dreams. Our journalists produce award-winning content that helps consumers makes sense of their community. The KCCI team also cares deeply about their friends and neighbors. Every year their collective work raises thousands of dollars and awareness for local charitable causes.

As a Digital Client Service Specialist, you will be responsible for working with KCCI Hearst Broadcasting Account Executives and their clients to ensure successful digital advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives.

Specifically, you'll work with the sales force on processing online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution and reporting. We're looking for a highly organized, detail-oriented team player with exceptional written and verbal skills. The ideal candidate has the ability prioritize efficiently and manage time effectively. A positive attitude and professional demeanor is essential along with the ability to work in a fast-paced environment. This is a great opportunity in a growing segment of our organization.

Responsibilities Include:

Campaign management and sales revenue analysis

Build, traffic, and schedule advertising creative

Proactively monitor, analyze, and optimize all online advertising performance from creating insertion order to post completion

Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments

Provide troubleshooting assistance for creative and operations-related issues for all campaigns

Work directly with sales team, and clients as needed, to provide detailed client service and execute integrated marketing plans

Develop creative concepts for digital campaigns and communicate effectively to creative team

Beneficial Skills Include:

Online advertising trafficking, sales coordinator/planner or related experience

Experience with graphics software (HTML, HTML 5, Adobe Photoshop, Media Encoder)

Experience with programming languages (HTML, HTML 5, JavaScript).

Working knowledge of DFP, AdWords, Google Analytics, ComScore, and Marshall Marketing

Advanced Excel, Microsoft PowerPoint, Word, and PDF editing

Experience with programmatic advertising, SEM, SEO, and website development a plus

Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines

Strong focus on teamwork and self-starter

Extreme attention to detail and time management skills

Desire to provide exceptional customer service and exceed client expectations



Choice No

Contact person Hearst Careers

Phone 5152478888


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